If you wish to cancel a journey that is covered by the insurance, please contact:

Air Greenland
Box 1012
DK-3900 Nuuk
Mærk: Sygeafbestilingsforsikring
Telefon: 34 34 34
E-mail: forsikring@airgreenland.gl

State your reservation number and enclose relevant doctor’s certificate or death certificate for relatives.

1.1 Definitions
Note that there is a definition of the words written in italics in paragraph 2.6.

1.2 Who is covered by the insurance?
The persons specified on the travel document. The individual person is hereinafter called “the insured”.

1.3 Period of insurance cover
When the insurance has been paid, cover takes effect from the date of purchase until departure. However, the policy may include an endorsement stating a different date of expiry.

1.4 When should the insurance be purchased?
The insurance should be purchased when the reservation is made and at the latest when payment of the deposit is made to the travel agent/airline. 

1.5 The amount insured
The insured amounts specified in the policy, the participation document and/or the conditions state the limits of Europaeiske’s liability. Europaeiske’s liability for one incident of damage can never be more than DKK 1.000.000 regardless of whether the damage/injury involves one or more policies.

1.6 What does the insurance cover?
The insurance takes effect when the insured is not able to commence the journey or to carry out the purpose of the journey as the result of

1. the death or sudden, acute illness/injury of the insured, his/her travelling companion or family. (A maximum of three insured persons can cancel with reference to one travelling companion.)
2. the insured failing an examination or, as the result of acute illness, postponing an examination which is associated with a full-time, state-approved course on which the insured is enrolled, thus obliging the insured to sit a re-examination. It is a pre-condition that the journey was purchased before the examination and that the re-examination is held during the travel period or up to two weeks after planned return home.

1.7 Which expenses are covered by the insurance?
The insurance covers that part of the insured’s payment which the travel agent/airline is entitled to, when the journey is cancelled within the period of insurance – up to the maximum of the sum insured.

1.8 Exclusions/limitations
Exclusions:
The insurance coverage does not apply if the illness or injury was present when the insurance was taken out.

Limitations:
When the person who is the cause of the cancellation is 75 years of age or older, the company’s liability is limited to a maximum of DKK 20.000 per person, notwithstanding the sum insured is higher.

1.9 Cancellation of the journey
In every case of illness/injury, the insured must immediately and at the latest by the date of scheduled departure inform the travel agent/airline. There is no insurance coverage for cancellations made at a date later than the date of departure.

1.10 Conditions in case of illness/injury
If you want to cancel your journey, please contact the travel agent/airline as soon as possible. Subsequently you must complete and sign the claim form below and send it to the travel agent/airline together with the original travel document and documentation for the reason for the cancellation, as described below:

• In the case of illness, the doctor’s certificate below must be completed by the person who is the cause of the cancellation and by the person’s doctor.
• In the case of injury, confirmation from the hospital or the attending doctor is required.
• In the case of death, a copy of the first page of the death certificate is to be sent in.
• In the case of fire or burglary, a copy of the police report or receipt of notification to the police. For cancellation due to illness the patient and his/her doctor must fill in the certificate below as soon as possible

2 GENERAL CONDITIONS

2.1 Double insurance
The insurance does not include claims that are covered by other insurance.

2.2 Recourse
In payments made under this insurance Europaeiske is subrogated in all your rights in this connection.

2.3 Appeals
Any queries regarding cancellation insurance may be addressed to our Call Centre.

Should a satisfactory solution not be found with Air Greenland, you can contact the Board of Appeal for Insurance:
Ankenaevnet for Forsikring,
Anker Heegaards Gade 2,
DK-1572 Copenhagen V,
Phone: (+45) 33 15 89 00 (between 10.00 and 13.00 hrs).

2.4 Applicable law and venue
The venue for any proceedings against Europaeiske will be Copenhagen Town Court or Østre Landsret in Denmark. Disputes arising from this insurance policy will be settled under Danish law

2.5 Stamp duty
Stamp duty is applicable in accordance with stamp duty regulations §70.

2.6 Definitions
The following definitions apply to this insurance:

• Acute illness.
  Acute illness which is covered by the insurance is a new illness, a well founded suspicion of a new, serious illness or an unexpected worsening of an existing or chronic illness.
• Family.
  Family is the insured’s spouse, partner, children, grandchildren, sons/daughters-in-law, parents, parents-in-law, siblings, grandparents, brothers or sisters in law.
• Travelling companion.
  A travelling companion is a person who is either named on the same ticket or participation document as the insured and who has planned to take the trip with the insured.